CityStar® DSL Questions and Answers

What is DSL?
DSL (Digital Subscriber Line) is a technology for bringing high-bandwidth information to homes and small businesses over ordinary copper telephone lines. Digital data is transmitted to your computer directly as digital data instead of being modulated by a modem, and this allows the phone company to use a much wider bandwidth for transmitting it to you.

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How fast is DSL? It is difficult to say, because it depends on so many factors: Qwest's implementation of the technology in real world situations, the speed of machines on each end of a connection, bottlenecks along the way, etc. CityStar® won't max out our parts of the equation though since we have control over it and it is cost-effective technology for us (i.e., no phone line charges and we do not need to purchase hardware each time we add new customers since it is all handled over an ATM that we already have in-house). It won't likely be a full 256kbps (or whatever speed you purchased from Qwest) any more than any other technology reaches its full capacity. One thing to keep in mind though is this: most people won't use a fraction of their bandwidth, since browsing Web pages and using e-mail are sporadic uses of bandwidth and not too bandwidth intensive. Also, since basic DSL account users aren't allowed to use server services (even over a DSL Business account), their bandwidth usage will stay down. Some people will get DSL because of the larger, "burstable" capacity so that when they need to download a file or want to browse the Web, any slowdown won't be on their side.

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